SERVICE AND MAINTENANCE

  • Elevators reflect your building's image.
  • How your elevators run and how often they are out-of-service, reflect that image in a positive or negative way.
  • Top elevator performance is a result of quality service and a program of preventive maintenance.
  • Quality service and preventive maintenance must not be a "lowest cost...gets the job" consideration.
  • Deferred maintenance is a "pay me now....or pay me later" type of thinking that will end up costing you more.....MUCH MORE!

Service Contracts:

Unlike most elevator companies, Diamond Elevator Service offers ONLY two types of service contracts, and for a reason:

  1. There is a place for each service agreement, depending upon need and budget.
  2. There is too much confusion among contract terms and conditions offered by elevator companies.
  3. Coverage should be understandable, brief and concise.

Period!

Types:

EXAMINATION AND LUBRICATION SERVICE AGREEMENT

This agreement, commonly called Oil and Grease, should be elected where limited use/limited access, non-commercial usage is normal and where there are budget constraints such as schools, small-town municipal buildings..

Our EXAMINATION/LUBRICATION agreement is purposely designed to provide timely preventive maintenance on a SCHEDULED basis, usually monthly, but every other month if conditions warrant.

Depending on your state's requirements, you may elect to include the testing requirements and testing fees in your billing schedule.

This agreement does not cover repairs, materials or call-back services. These services would be invoiced on a "Time and Material" basis and as "Needed."

MASTER MAINTENANCE SERVICE AGREEMENT

This agreement should be elected at all other time, as it is designed to provide FULL SERVICE COVERAGE. You receive the preventive maintenance program required for top performance and longevity based on the type of elevators, their design/complexity and frequency of use.

Our Full Service Maintenance Agreement provides timely preventive maintenance, repairs, materials, call-back services, overtime service, testing, in states where required and testing fees where applicable.

We provide this service at an essentially fixed monthly billing rate so that you can plan your budget from year to year.

From the time we accept your elevator equipment under the terms and conditions of our Full Service Maintenance Agreement, your worries about elevator upkeep, preventive maintenance, repairs and testing are over.

IN THE LONG RUN, YOUR BEST SERVICE AGREEMENT VALUE.

Diamond Elevator Service is a family-owned, minority company in the Southern California area. We cover Ventura, Los Angeles, Orange, San Bernardino, and Riverside Counties with local, licensed and fully qualified technicians ready to service your vertical transportation system.

We are your one-stop source for service, repair, modernization and installation in this area.

Every repair job is categorized differently. A service call may be made on a monthly maintenance call for repair or a customer with an elevator we have serviced in the past. Possibly, it could be a first time customer looking for advice or answers to their elevator needs. Once the service call is requested from the customer, a mechanic is dispatched to the job site. Once the mechanic reaches the elevator in question, he has to locate the problem, assess the findings, and then follow through with the resolution. The mechanic never knows what kind of problem he may be confronting. As an example, he may be facing a major repair job or just a minor replacing of a light bulb. It can be a more serious matter, such as motors being burnt up or the doors needing adjustments. The problems with elevators vary. Diamond Elevator Service Elevator Company knows we can meet the challenges presented.

Our Monthly Maintenance Contracts are Tailor-Made to Fit Our Customers' Needs!

The maintenance approach by Diamond Elevator Service concerning the maintenance of elevator equipment relates to several important associated subjects, which are described under the following headings:

  • Safety Aspects of Elevators
  • Protecting the Interest of the Owner by Way of Safety Measures
  • Different Types of Machinery to be Inspected
  • Hoistway Equipment
  • Door Equipment for Safety
  • Elevator Housekeeping
  • Elevator Manual and Data Sheets

Safety Aspects of Elevators

The safety codes of any profession must be relevant in order to serve the public needs and to save lives. In the elevator industry, we have a checklist of items that must be observed every time a maintenance check is performed. Upon visual inspection of any elevator, a mechanic checks for any item that may incur a safety problem. In part, this inspection covers many meaningful things. All safety devices are checked first, with leveling of the elevators strongly emphasized. This by itself is a deterrent to an undesired incident. The checking of all indicator lights is a good preventive. All door detection devices are regularly and thoroughly checked for the safest closing of an elevator door.

Protecting the Interest of the Owner by Way of Safety Measures

The safety measures performed during the main routines of all elevators are completed to promote elevator safety. The routine adjustments and service provided by Diamond Elevator Service will be scheduled as part of a maintenance program in compliance with the specifications provided. The maintenance along with the frequency will be scheduled in accordance to the equipment maintained. All maintenance services are performed routinely to ensure that all machinery is in good working condition. The thorough maintenance provided by Diamond Elevator Service is to ensure the protection of passengers and the prevention of any unnecessary repairs. The practices will prove to be cost effective for both the property and Diamond Elevator Service. Routine monthly maintenance customers seem to appreciate our eye for safety.

Different Types of Machinery to be Inspected

A qualified mechanic routinely examines all moving parts and the condition of these parts is examined for adjustment, lubricated, etc. Major machinery items that will be checked routinely are the governors for their operation and lubrication, the motors for the wear and tear on the bearings, brushes, and the machine brake operation. Also, to be checked routinely will be the wear and tear on all drive sheaves and hoist cables. Other items will be added to the routine machinery examination schedule as job conditions dictate.

Hoistway Equipment

Hoistway equipment is located in the elevator hatch. One thing that often gets overlooked is the tension of hoist cables. This is a very important safety item that should be checked regularly. Our qualified mechanics will check for the cable tension to verify the cables are in good working condition. The roller guide wheels and assemblies are also located on the car and the counterweight. While in the hoistway, the mechanic will check the roller guides and assemblies and adjust or replace if necessary. Many safety switches are located in the hoistway and it is imperative that all safety features are maintained in proper working condition. The maintenance practice should also serve to deter problems in the future.

Door Equipment for Safety

In the elevator industry, passenger safety in elevator doors is a high priority. One of the major causes of elevator door problems is poorly designed and maintained door equipment installed onsite. The experienced elevator mechanics employed by Diamond Elevator Service have the knowledge and experience necessary to identify and remedy potential problems. Door protective edges, door gibs, hanger rollers, hoistway door drive blocks, and eccentric adjustments are among items to be regularly and thoroughly examined.

Elevator Housekeeping

Housekeeping duties are to be performed on a monthly, quarterly, or annual basis as required by individual customer needs.

  • Machine rooms are to be cleaned by way of removing all trash, sweeping floors, dusting as needed, emptying and cleaning all drip pans, and removing any oil or grease spots from any surface.
  • Elevator pits are to be cleaned by sweeping floors and removing any trash or fallen debris, dusting as needed, and removing all grease or oil spots. Regarding lighting, all failed lamps are to be replaced in all dispatch panels, car and hall push buttons, position indicators, directional indicators, interior car lighting, machine room and pits.
  • All sill grooves are to be cleaned on a regular basis.
  • Car tops are to be cleaned with a blower and dusted as needed.
  • Controllers, selectors, and all dispatch and signal boards are to be cleaned annually with a blower or vacuum.
  • Hoistways are to be cleaned annually with a blower or vacuum, with dusting as required on the cartops, hoistway walls, and all related hoistway items. The machine rooms are an important part of each job and must remain neat and clean. The parts cabinet should be completely stocked with all items as required by contract and by job conditions.

Elevator Manual and Data Sheets

Diamond Elevator Service will complete all data sheets required for maintenance. Each serves its own purpose. These information data sheets will be valuable tools when a question or incident arises and should be required on all jobs where an elevator is in operation.

Routine Maintenance

As a building owner or property manager, protecting your capital investment, complying with safety and code requirements, and keeping your elevator riders safe is an important part of managing your business. We believe the key to safe and reliable elevator performance is regular preventive maintenance visits, performed by skilled elevator technicians. Add rapid response in emergency situations and a fair price for the service, and you have the best value in the industry today!

Diamond Elevator Service offers very competitive routine service contracts. We currently accept service contracts in the greater Los Angeles area.

Our Hydro Service contract typically includes the following:

  1. Fully Trained and Licensed Conveyance Mechanics

  2. Routine examination of elevator for mechanical or safety problems.

  3. Supply Lubricants and hydraulic oils as needed.

  4. Adjustments for smooth operation as needed.

  5. Replace non-working button and indicator lights as needed.

  6. Repair or replace parts as needed.

  7. Clean machine room, pit and cartop as needed


Parts typically covered include:

Pump Unit, Motor, Muffler and Controller Parts, Valves, Gears, Thrusts, Bearing, Valve Magnet Coils or Valve Motors, Packing, Windings, Commutators, Rotating Elements, Coils, Resistance for Operating and Motor Circuits, Magnet Frames and other mechanical parts - using only quality parts for this purpose.

Consulting

Modernization/Evaluation Services

Every building is unique in its utilization and design. Selection of the best equipment that will enhance and upgrade building functions is extremely important when considering a capital investment. Making that selection is often filled with uncertainty and confusion. We assist you in that decision with:

  • Analyzing the existing equipment.
  • Traffic surveys & evaluating pedestrian movement.
  • Schedules of what stays and what goes.
  • Plan and specification development for adapting new equipment to best meet existing conditions along with cost estimates and preparation of clearly written stand alone contract documents.
  • Onsite quality control management available throughout the modernization.

Maintenance Consulting Services

We have found that many clients have little idea what their service company is providing or is supposed to provide to properly maintain the units. We ensure that our clients are receiving fair value from their service company. A good preventative maintenance program may eliminate the need for that costly new equipment or major repair which your service company has mentioned. Our Maintenance Audits reduce the risks associated with improperly maintained equipment. We provide our clients with an in-depth understanding of the condition of their equipment.

  • We survey your existing units to evaluate performance levels, code compliance, auditing the general maintained condition of the systems and establish proper performance standards.
  • We compare your existing service contracts with the findings of our formal examination and provide you with a quality control evaluation report on your service company's contractual compliance. Highlighted are any equipment deficiencies discovered.
  • Working with you and your elevator service company we establish work schedules for the service provider in order to ensure the established performance standards. We advise when system upgrades are necessary.
  • Scheduled quality control surveys can be provided to guarantee the necessary levels of maintenance are continually performed.
  • We develop contractual agreements for client oriented performance based maintenance services and assist in the coordination, bidding and execution of the contracts for an individual property or a national contract.
  • Maintenance programs are designed to safeguard your capitol investment against premature wear

Keep your elevator in excellent working condition with proper maintenance from Diamond Elevator Service. We offer multiple maintenance programs to conduct periodic inspections for the upkeep of your elevator. These services include making necessary repairs, lubrication, and preventative maintenance. Our maintenance procedures increase the reliability of elevator equipment, and also extend the life of the elevator. This will allow you to make sure your customers and clients are satisfied with the elevator equipment you provide in your building or home. We also advise when upgrades may become necessary as well as address code compliance issues.

Maintaining Your Elevator

As a Diamond Elevator Service customer, you will be notified of any procedures that are needed to bring your elevator equipment up to present national and local elevator codes. Proper maintenance and upgrading of your elevator can help reduce the risk of excessive callbacks and downtime. Safe and reliable elevator equipment that is properly maintained increases customer satisfaction.

When it comes to customer service, Diamond Elevator Service is intensely focused on always exceeding your expectations by offering honest and dependable service, unparalleled customer service, and the best maintenance programs available.

Diamond Elevator Service was founded with the passion to make a difference in the elevator service industry by providing the highest level of customer service.

Our goal is to create the absolute best customer service standards and provide trouble-free performance of your equipment. Please contact us if you have any questions or concerns about your elevator's performance or safety.

Diamond Elevator Service maximizes the reliability and safety of your building's elevators, minimizing the need for costly emergency elevator repairs and call backs.

Diamond Elevator Service technicians will perform a survey and/or test your elevator to distinguish critical factors that will have an impact on your building's maintenance requirements. Our systematic approach evaluates the condition of the building, elevator system and parts, usage levels, and equipment age. Diamond Elevator Service analyzes the results of this important data to determine the right maintenance program for your building's elevators.

Our exclusive proactive maintenance programs include oil and/or grease moving parts, replacing worn elevator parts, testing equipment, and adjusting equipment for optimal performance. Diamond Elevator Service satisfies the most stringent elevator operating parameters and is customized to meet all of your elevator service needs today and in the future.

Diamond Elevator Service has fully trained technicians and the specialized equipment to repair and replace any components when needed. Our service technicians are on call 24 hours a day/7 days a week to keep your equipment safe and up and running. We can handle all types of brands and all types of electric and hydraulic motors, both geared and gearless.

Diamond Elevator Service offers a preventative maintenance contract to ensure that your elevator is running smoothly.

  • Our professional preventative maintenance services help ensure that your elevators provide reliable, trouble-free service to all your users.
  • We offer very competitive routine service contracts.

Diamond Elevator Service has a variety of elevator maintenance programs, which can be tailored to the needs of your building.  Our full service contracts will keep your elevators running at peak efficiency and cover all repair costs with the exception of vandalism and acts of god.  Diamond Elevator Service also offers limited coverage contracts, when the customer would prefer to pay for repairs on an as needed basis. 

Diamond Elevator Service has service technicians available 24 hours per day, 365 days per year to respond quickly to any problem which arises with your elevator.  Through a wide network of vendors, we have parts available to repair any make, model or vintage elevator. 

Diamond Elevator Service can repair elevators that are not working correctly.  Our goal is to supply our customers with the most cost effective resolution to the problem, while minimizing downtime. 

Over the last several years, there have been substantial code changes, from ADA compliance to replacement of single-bottom cylinders.  At Diamond Elevator Service, we are involved in all code changes in the local jurisdictions that may affect your elevators.  We will provide a free estimate for changes to your elevator that will make them code compliant.